Since 2005, Peacock Consulting has been helping agencies show their commitment to excellence through Compliance Management Systems.

Compliance is good for business.

We will work with you to create a compliance management system that ensures your staff meets the highest standards while working within the best practices of the ARM industry.

Compliance Manual

  • Gap analysis of existing documentation
  • Development of needed policies and procedures
  • Training on how and when to document processes
  • Assistance with document controls

Compliance Management Processes

  • Identification and reporting of Key Risk Indicators
  • Complaint and dispute trending
  • Identification of training needs and proof of training

Compliance Managment Audit

  • Design of audit schedules and plans
  • Identification of audit areas
  • Development of audit checklists and worksheets


PPMS Consulting

Compliance Management Consulting

IT Consulting

With their knowledge in the collection business, Peacock Consulting provided us with incredible value added service we did not know existed. We got a peer consultant that helped us find the best decision for our business, not just an order taker.
Patty Genovay, TRAF Group