ACA’s Professional Practices Management System

ACA’s Professional Practices Management System (PPMS™) is a quality assurance certification designed specifically for the collection industry. Based on the International Organization for Standardization’s quality assurance standard for service companies (ISO 9002), ACA’s PPMS™ is designed to provide a framework and systematic approach to managing business processes to produce a service that conforms to client expectations and consumer protection. Maintaining PPMS™ certification proves the company’s due diligence and promotes company-wide accountability on a daily basis.

Requirements Overview

Management Oversight

Board of Directors and Management review and communicate the company vision, goals and expectations.

Policies, Procedures and Record Keeping

Approved policies are well documented, regularly reviewed and modified, available as a company reference and versions are controlled.

Compliance and Risk Management

Root causes of weakness and nonconformance are determined and long term solutions are implemented to improve processes and services.

Internal Audits and Systems Review

Processes are regularly monitored to identify areas of risk or nonconformance, and data analysis is performed to identify systemic issues and trends.

Vendor Management

The purchasing process is designed to control costs, mitigate risks and support consumer and client service.

Information Technology Controlsppmslogo

Logical, physical and environmental security controls are followed.

Planning and Continuous Improvement

Meaningful process and service improvements are executed and reviewed for effectivity.


Initial and ongoing training needs are identified and training is provided to all employees of the company.

Client Satisfaction

The company is able to identify and meet their client’s needs.


The Professional Practices Management System (PPMS™) is a company certification program offered by ACA International, the Association of Credit and Collection Professionals.  For more information click here