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Session Information

Registration Information

Hotel Information


September 17th and 18th

Monona Terrace and Convention Center Madison, WI


The 2018 CastIMS User Meeting is designed to provide expert knowledge on how you can fully utilize CastIMS to enhance all aspects of your business. All sessions will be packed full of useful information relating to CastIMS, Data Management, Quality Assurance and Compliance. The sessions will be presented in bite sized portions followed by audience influenced discussions. Registration fee is $195.00 per registrant.


Session Topics 


Monday September 17th

8:00 - Breakfast and Registration


9:00 - 11:30 Sessions


11:30 - 1:00 Lunch Break


1:00 - 2:30 Sessions


2:30 - 3:00 Popcorn Break


3:00 - 4:30 Sessions


4:30 - 6:00 Reception


Dinner on your own


Tuesday September 18th

9:00 - Breakfast


9:00 - 12:00 Sessions


Beyond the Call

Identifying and gathering useful monitoring data

The Root of the Problem

Identification of accurate root causes and corrective actions

All Aboard!

Getting team, staff and management’s buy in and improving collaboration

What’s Trending?

Searching, reporting and trend analysis

Developing Client Partners

Using CastIMS to go above and beyond customer service

The Prophet of Profit

Using client analytics to determine client profitability


Know What You’re Selling

Marketing your quality assurance, compliance and CastIMS processes

CastIMS Best Practices

Sharing of great ideas

Technology and People

Getting the most from IT staff

IT Security for Normal People

Understanding and adhering to information technology security

The Importance of Data Standards

Getting data systems to work with each other