More than just a complaint tracking tool, CastIMS provides organizational benefits to your company’s day-to-day operations as an integral part of your Compliance Management System. CastIMS will increase communication, improve efficiencies and provide companywide accessibility to tasks, projects and process controls.

Real Time Tracking

As soon as an issue arises your staff immediately gets to work by entering the complaint, request or concern into CastIMS. All issues are categorized, prioritized, and due dates are assigned to ensure a quick and orderly response.  

Management Oversight

Linking of reported issues and tasks presents a visual map for management to ensure all actions have been taken to correct the issue, including technology improvements, training, process improvements and new or change policies and procedures.

Corrective Action

If an issue arises due to process inefficiency or failure, management determines the root cause of the problem and initiates and tracks the corrective action to prevent reoccurrence of the issue.

Service Portal

Clients and Consumers are able to enter issues directly into CastIMS using their favorite web browser.  Appropriate staff is immediately notified and management is kept updated of the issue's progress.

Trend Analysis

Extensive reporting and graphing functionality provides management critical information regarding any areas of weakness and allows management to easily identify areas of risk and initiate appropriate process improvements and training.

Communication

Automated emails are sent communicating the issue to your team and user dashboards provide a snapshot of all issues they are involved with. Email notifications also remind staff of newly assigned issues and due dates.