Sarah began Peacock Consulting to provide excellence to the accounts receivable industry through the twin pillars of quality and efficiency. Her expertise forged in her rise from collector to Director at a prominent Wisconsin agency, her ability to motivate staff and improve processes consistently delivered reduced costs, revenue gains, and increased productivity.
Nationally recognized as a quality assurance expert, she serves as the Chair of ACA's Blueprint Committee and was invited to instruct agencies on the Blueprint Quality Management System program for ACA International. This formal teaching experience, along with her role of Blueprint implementer for multiple agencies, has provided her the knowledge necessary to be a Blueprint expert.
Craig has a unique perspective on what it takes to improve an organization's IT infrastructure, starting with the business needs and enabling efficiencies through technology. His experiences range from jack-of-all trades at a 5-person organization to data warehousing efforts at one of the largest securities firms in the nation.
He found a home in the middle, recognizing and performing all categories of efficiency improvements at a leading company in the receivables management industry. He pioneered web-based software for tracking ACA International's Blueprint QMS, which has now grown into a comprehensive Information Management System.